EXL

Training Manager

EXL

full-time

Posted on:

Location Type: Hybrid

Location: Pasay • Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Manage process trainers aligned to the process.
  • Focus on coaching and mentoring process training leaders.
  • Facilitate training classes as needed.
  • Administer Training Needs Analysis and come up with action plans to address knowledge gaps.
  • Align and coordinate with support members and leadership.
  • Assist the team with all training requirements.

Requirements

  • Minimum of 1 year Insurance or Healthcare experience is a must
  • IJP is open to all Lead Assistant Managers
  • Internal Candidates must have minimum 24 months tenure in EXL and in the current role.
  • Should not be on PDP/Disciplinary action within 6 months from date of NOD. Please see Progressive Disciplinary Policy for further details.
  • Should not be on PIP during the time of application.
  • Candidates must have 3.5 & above rating (Goal & Competency or Composite Rating)
  • Must have no issues on Attendance and Reliabilities.
  • College graduate – preferably Nursing, Psychology, Mass Communications, or Education.
Benefits
  • Open External and Internal
  • Positive feedback from local leadership and their leadership teams.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
coachingmentoringfacilitationtraining needs analysisaction planningalignmentcoordination