Assistant Manager – HR Operations, Payroll
EXL
full-time
Posted on:
Location Type: Hybrid
Location: South Africa
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Tech Stack
About the role
- Process monthly payroll inputs including attendance, new joiners, exits, salary revisions, and variable pay components
- Calculate, validate, and reconcile salaries, deductions, and statutory components with high accuracy
- Coordinate with payroll vendors, Finance, and internal HR teams to ensure timely and accurate payroll processing
- Manage full & final settlements, payroll reconciliations, and statutory compliance requirements
- Handle payslips, salary advances, payroll documentation, and audit-related queries
- Address and resolve payroll-related queries from employees and stakeholders within defined SLAs
- Manage end-to-end onboarding and exit processes, including documentation and system updates
- Issue employee letters such as offer, confirmation, increment, promotion, market correction, experience, and relieving letters
- Maintain and update employee records in HRMS platforms with high data accuracy and integrity
- Support employee lifecycle events including transfers, promotions, organizational changes, and role movements
- Resolve employee HR queries through ticketing tools such as ServiceNow, adhering to defined SLAs
- Coordinate with global and regional HR teams to support standardized HR operations and workflows
- Track, analyze, and report operational performance, SLAs, and service delivery metrics
- Ensure audit readiness and compliance with internal HR policies, procedures, and controls
- Support domestic and international employee movement processes
- Coordinate employee benefits administration with internal and external stakeholders
- Process notices period waivers and ensure accurate updates in HR systems
- Upload, maintain, and manage exit-related documentation in HR tools
Requirements
- Graduate in any discipline
- 3–5 years of relevant experience in HR Operations and Payroll
- Payroll experience will be a strong advantage
- South Africa payroll exposure preferred
- Strong proficiency in Microsoft Excel and PowerPoint
- Strong analytical skills with high attention to detail and a structured approach to problem-solving
- Excellent verbal and written communication skills
- Experience working with HRMS platforms such as Oracle HCM
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll processingsalary calculationstatutory compliancepayroll reconciliationemployee onboardingdata accuracyHRMS platformsanalytical skillsproblem-solving
Soft Skills
attention to detailcommunication skillscoordinationstakeholder management