Senior Executive – Realtime Analyst
EXL
full-time
Posted on:
Location Type: Hybrid
Location: Cebu • Philippines
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Job Level
About the role
- Efficiently manage intra-day staffing and service level.
- Provide timely, accurate reports on intra-day performance.
- Monitor and drive schedule adherence.
- Communicate effectively with internal and external customers.
- Perform other duties and assignments as directed.
Requirements
- At least 1 year on the current role, with a 3.5 scorecard rating.
- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
- Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Exceldata analysisreport creation
Soft skills
communicationtime management