EXL

Consulting Client Partner – Retail, CPG

EXL

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $180,000 - $235,000 per year

Job Level

Mid-LevelSenior

About the role

  • manage relationships across an assigned set of Retail industry accounts and will be responsible for driving revenue growth and manage customer interactions related to service delivery.
  • work with other leaders within EXL to provide the best solutions that align with client’s strategic priorities and drive high value growth within client organizations through EXL’s data-led approach.
  • grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships.
  • collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
  • create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
  • assistance with new logo acquisition – be able to bring new relationships and leverage existing relationships to help grow new logos

Requirements

  • Candidates must come from retail, e-commerce, or consumer packaged goods (CPG) backgrounds.
  • Ideal prior employers include Etsy, Shopify, Wayfair, Amazon, or similar marketplace/e-commerce platforms.
  • Alternatively, candidates from BPO or professional services firms (e.g., EXL, Genpact, WNS, Accenture, TCS, Infosys, Cognizant, etc.) who have managed or sold into retail and CPG clients are also a good fit.
  • Strong grasp of the taxonomy and business mechanics of the e-commerce ecosystem, including:
  • Seller and buyer journeys
  • Product cataloging and content management
  • Fulfillment, logistics, and customer experience operations
  • Marketplace analytics, digital merchandising, and pricing strategies
  • Understanding of retail operations, omnichannel customer engagement, and how service delivery aligns with business KPIs like conversion, retention, and seller satisfaction.
  • Account management / client engagement roles involving ongoing relationship management, solutioning, and growth responsibilities.
  • Exposure to operations management, analytics, or transformation programs in the e-commerce or CPG context.
  • Preference for those who have worked directly with business or operations leaders (not just IT or procurement).
  • Experience in selling or expanding BPO/managed services deals into retail or CPG clients (as opposed to selling software licenses or IT solutions).
  • Strong client presence and ability to engage senior stakeholders in retail/e-commerce environments.
  • Consultative approach to identifying growth opportunities and shaping value propositions.
  • Ability to collaborate across delivery, analytics, and transformation teams to drive account growth.
  • Passion for understanding consumer behavior, digital commerce trends, and retail innovation.
  • Must be a U.S. Citizen or have permanent residency.
Benefits
  • Total compensation includes base salary, sales rewards & commission plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementclient engagementmarketplace analyticsdigital merchandisingpricing strategiesoperations managementanalyticstransformation programsfulfillmentlogistics
Soft skills
relationship managementcollaborationconsultative approachengagement with senior stakeholdersgrowth mindsetcommunicationstrategic thinkingproblem-solvingcustomer experience focuspassion for consumer behavior