EXL

Provider Audit Coordinator – Call Center

EXL

full-time

Posted on:

Location Type: Remote

Location: Remote • Pennsylvania • 🇺🇸 United States

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Salary

💰 $35,000 - $40,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage inbound provider calls, log details, and resolve issues with efficiency and professionalism.
  • Monitor and respond to internal and external emails within established service levels.
  • Log and return voicemails promptly.
  • Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
  • Respond to chat inquiries from providers with clarity and accuracy.
  • Escalate unresolved issues to management and follow up as needed.
  • Communicate and report any workflow or system issues to leadership.
  • Consistently meet quality and productivity standards.
  • Uphold HIPAA and confidentiality regulations in all interactions.

Requirements

  • High school diploma or equivalent obtained.
  • Prior customer service or high-volume call center experience.
  • Proficiency in Microsoft Office (Excel and Outlook).
  • Strong verbal and written communication skills.
  • Exceptional organizational and multitasking abilities.
  • Comfortable working in a high-volume, challenging environment with various software programs.
Benefits
  • Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
  • Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
  • Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
  • Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experienceMicrosoft OfficeExcelOutlook
Soft skills
verbal communicationwritten communicationorganizational skillsmultitaskingprofessionalism
Certifications
high school diploma