Quality Manager
EXL
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a team of Quality Reviewers to ensure the quality of insurance survey reports.
- Serve as the subject-matter expert in the designated focus area (residential/commercial survey).
- Lead by example, reviewing complex surveys for quality and providing guidance to the team.
- Collaborate with Managers, Consultants, and Clients to ensure accurate and thorough survey documentation.
- Continuously improve skillset through training and learning opportunities.
- Participate in special projects and be available for ad hoc tasks as needed.
Requirements
- Experience in Residential or Commercial Survey required.
- Strong professionalism and emotional intelligence.
- Excellent analytical and resourcefulness skills.
- Knowledge of risk assessment and replacement cost estimation.
- Proficient in written and oral communication.
- Familiarity with computer equipment, software, and office tools.
- Ability to manage multiple projects and handle urgent, time-sensitive tasks.
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Residential SurveyCommercial SurveyRisk AssessmentReplacement Cost Estimation
Soft skills
ProfessionalismEmotional IntelligenceAnalytical SkillsResourcefulnessWritten CommunicationOral CommunicationProject ManagementTime Management