Senior Manager – Quality Process, Transactional
EXL
full-time
Posted on:
Location Type: Hybrid
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Review and assess transactional processes and outputs to ensure adherence to quality standards and operational guidelines.
- Conduct regular audits of transactional processes to identify discrepancies, inefficiencies, or areas for improvement.
- Analyze audit results and transaction data to propose and implement process improvements that enhance quality and efficiency.
Requirements
- Bachelors degree in Business Administration, Quality Management, or a related field.
- Relevant certifications (e.g., Six Sigma, Lean) are a plus.
- 9-12 years' experience in a quality assurance or process improvement role, preferably within a transactional or operational environment.
Benefits
- Candidate should not be on PDP/PIP for any issues.
- Must have rating of 3.5 or above in last 2 years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assuranceprocess improvementtransactional processesauditingdata analysis
Soft skills
attention to detailanalytical thinkingproblem-solvingcommunication
Certifications
Six SigmaLean