Artificial Intelligence

• Lead the design and deployment of conversational agents using Dialogflow CX, Playbook and Google ADK leveraging GCP’s capabilities to deliver high-quality, context-aware voice and chat experiences
• Configure and manage Datastores to enable adaptive, session-aware interactions
• Integrate with REST APIs, databases, and third-party services to enrich bot capabilities
• Conduct manual testing and flow optimization to ensure high accuracy in intent detection and seamless backend integration
• Design and execute test cases to validate conversational flows and backend connectivity

AI & ML Development Lead

AI Deployment Strategist

Responsible AI Strategic Enablement Lead

Director, AI Governance – Operational Enablement

AVP, AI Transformation

Senior Engineer, AI & ML