Customer Support

• Assist customers with their queries via calls chat and emails pertaining to generic queries, account / application status and status on Insurance related queries.
• Demonstrate ownership and provide timely resolutions to inquiries and requests
• Liaise with onshore departments to pass on messages to the customers as requested
• Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines
• Attain team productivity goals without compromising accuracy, service, or the privacy of customers
• Manage daily work activity and take action as appropriate to meet customer service metrics

Executives, Customer Care Voice – Claims, FNOL

Executive – Customer Care Voice, Claims, FNOL