Engagement Manager

EXL

Engagement Manager delivering financial-risk analytics and machine-learning solutions for EXLService.com. Managing client projects, credit-risk models, experiments, dashboards, and portfolio strategies.

Posted 9/3/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 $183,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analytics, risk management, and machine learning model development, with a strong focus on financial datasets and credit underwriting strategies. Proficient in statistical analysis and project management, with the ability to lead teams and engage with clients effectively.

Highest-signal resume keywords

Machine Learning Model DevelopmentRisk Management in Consumer BankingStatistical Analysis Using SAS/RData Analytics in Financial ServicesTeam Leadership and Performance Appraisal

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsMachine LearningStatistical AnalysisRisk AnalyticsDesign of ExperimentsKPI Dashboard DevelopmentLogistic RegressionSQLVBAAdvanced Excel

Soft Skills

Client EngagementProject ManagementTeam Leadership

Tools & Technologies

PythonSASTableauTeradataHiveMySQLQlikSisenseVisual BasicPPT

Industry Keywords

Financial ServicesConsumer BankingCredit UnderwritingRisk ManagementData Structures

Tech Stack

Tools & technologies

MySQLPythonSQLTableauVBA

About the role

Key responsibilities & impact

Engage with clients to identify key business problems and improvement opportunities
Provide day-to-day project management and execution of analytics products and services
Use statistical software and tools to perform risk analytics
Develop machine learning models using Python/R/SAS to create risk/fraud scores for commercial and consumer credit underwriting
Create statistically sound experiments using design of experiments (DOE) methods
Develop automated KPI dashboards using Visual Basic and Tableau
Create, manage, and manipulate analytical datasets using Teradata, Hive, and MySQL
Use forecasting methods to predict future financial performance of portfolios
Design risk management strategies across the customer credit lifecycle
Lead performance appraisals of reporting team members
Work with senior client management to execute analytical solutions, meet regulatory goals, and outline strategy roadmaps
Position may work at various and unanticipated worksites throughout the United States; telecommuting permitted

Requirements

What you’ll need

Master’s degree in Business, Engineering, Mathematics, or a related field plus five (5) years of professional data analytics experience; alternatively, a Bachelor’s degree in these fields plus seven (7) years of professional data analytics experience
Five (5) years of experience working with complex data structures, large financial datasets and credit bureau data
Five (5) years of experience with SAS, SQL, Advanced Excel, VBA, PPT, Visio, Qlik, Sisense, R, and Tableau software
Three (3) years of experience in risk management in consumer banking/financial services and lending
Three (3) years of experience with key modeling and analytical techniques, including logistic regression, cohort analysis, customer lifetime value, clustering methodologies and/or market mix modeling
Three (3) years of experience using analytics to develop and optimize underwriting policies for commercial/consumer lending
Three (3) years of experience developing Machine Learning models including Gradient Boosting models
Three (3) years of experience designing business experiments and A/B tests using statistical methods
Three (3) years of experience with model performance monitoring metrics, including Rsquare, Sensitivity, Correlation, Rank Ordering, Gini coefficient, KS statistics and/or Investment ROI
Three (3) years of data analytics experience in risk management in banking, financial or insurance industry
Two (2) years of experience leading a team of direct reports

Benefits

Comp & perks

Telecommuting permitted
Employee referral program
EEO/Minorities/Females/Vets/Disabilities