Operations Specialist

Executive Functions

Operations Specialist managing client service, billing, compliance, and systems for EF Specialists. Supporting a remote organization helping students build executive-function skills.

Posted 8/19/2026part-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in client onboarding, billing processes, and operational support while maintaining accurate records and compliance. Strong organizational and communication skills are essential for managing multiple priorities and improving workflows.

Highest-signal resume keywords

Client OnboardingBilling ProcessesOperational SupportExcel SkillsGoogle Sheets Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Records ManagementBilling Accuracy ReviewFinancial ReportingData CollectionCompliance ManagementAccounts PayableProblem-SolvingWorkflow ImprovementConfidential Information HandlingTechnology Systems Management

Soft Skills

Organizational SkillsCustomer Service SkillsWritten CommunicationVerbal CommunicationAttention to Detail

Tools & Technologies

TutorBirdGoogle WorkspaceBambooHRQuickBooks OnlinePeopleKeepZoomGoogle MeetExcelGoogle Sheets

Industry Keywords

OperationsAdministrationCustomer ServiceBillingHRComplianceFinancial Administration

About the role

Key responsibilities & impact

Serve as a responsive point of contact for clients and families.
Support new client onboarding and ensure required documentation is complete.
Respond to questions regarding scheduling, services, billing, and general operations.
Maintain accurate client records and follow up on outstanding items.
Manage and support client billing processes.
Review bi-weekly TutorBird billing for accuracy.
Respond to client questions regarding invoices and payments.
Track outstanding balances and assist with accounts payable and reimbursements.
Support financial reporting and data collection.
Maintain and improve company processes and SOPs.
Assist with school district contracts, compliance, and billing.
Track insurance, licenses, certifications, and renewal deadlines.
Maintain accurate organizational records.
Identify opportunities to improve workflows and efficiency.
Become proficient in EF Specialists’ systems, including TutorBird, Google Workspace, BambooHR, QuickBooks Online, PeopleKeep, Zoom, Google Meet, Excel, and Google Sheets.
Provide basic troubleshooting, training, and support to team members.
Support HR and administrative activities as needed.
Assist with meetings, events, and special projects.
Help management track operational goals and KPIs.
Provide day-to-day problem-solving and operational support to the team.
Complete additional responsibilities as assigned by management.

Requirements

What you’ll need

Bachelor’s degree preferred.
At least 3 years of experience in operations, administration, customer service, billing, or a related field.
Strong organizational and customer service skills.
Excellent written and verbal communication.
Strong Excel and Google Sheets skills.
Comfortable learning and managing multiple technology systems.
Experience with billing, HR, compliance, or financial administration is a plus.
Ability to work independently, manage multiple priorities, and meet deadlines.
Strong judgment, problem-solving skills, and attention to detail.
Ability to handle confidential information professionally.
Positive, collaborative, proactive, and responsive.
CA applicants only.

Benefits

Comp & perks

Full Remote
401K Match
Health care reimbursement for 30+ hours
Technology Reimbursement