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Customer Service Representative, IT
exciting AGCustomer Service Representative assisting with IT support and network inquiries. Join exciting AG for a career in a dynamic, international environment.
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Responsible handling of customer inquiries by phone and in writing
- Friendly and knowledgeable customer support
- Development and implementation of solutions to technical problems
- Work independently as part of an international team
Requirements
What you’ll need- Friendly and professional communication, both written and verbal
- Strong empathy and patience
- Flexible with working hours and reliable
- Degree in Computer Science or a related field
- Solid networking knowledge; experience with VoIP
- English skills are a plus
Benefits
Comp & perks- Regular training and workshops
- Long-term, exciting career and development opportunities
- Flexible working hours (full-time and part-time)
- Remote work / home office
- Private health insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
networking knowledgeVoIP
Soft Skills
communicationempathypatienceflexibilityreliability
Certifications
Degree in Computer Science