Dispatcher

Excelsior Ambulance Service

Dispatcher for Excelsior Ambulance responding to emergency and non-emergency calls, assigning transportation requests and ensuring effective communication.

Posted 7/30/2026full-timeBirmingham • Alabama • 🇺🇸 United StatesJunior💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in emergency and non-emergency call handling, data entry accuracy, and effective communication under pressure. Possesses strong multitasking abilities and a thorough understanding of dispatch protocols and equipment.

Highest-signal resume keywords

Emergency Call HandlingData Entry AccuracyCommunication SkillsMultitasking Under StressComputer Aided Dispatch System

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryEmergency DispatchingTyping SkillsInformation ManagementResource Allocation

Soft Skills

Clear CommunicationCalm DemeanorIntegrityProfessionalismDecision-Making

Tools & Technologies

Communication ConsolesRadio SystemRecording SystemTraumaSoftCall Handling Systems

Industry Keywords

EMS DispatcherPublic Safety DispatcherService RequestsResponse TimesInformation Systems Security

About the role

Key responsibilities & impact

As a member of the communications staff, the dispatcher will respond to emergency and non-emergency calls for ambulance and transportation services.
This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.
Dispatchers will proficiently monitor and respond to calls and emails using established call handling and information management systems delivering excellent customer support to providers, facilities, and fellow coworkers.
Demonstrates a calm, professional demeanor during periods of high volume or unusual events during all communications.
Follows established parameters/formats in receiving requests for service.
Input data accurately and completely into the Computer Aided Dispatch system for all requests for service.
Use appropriate methods to review, schedule, and assign transportation requests.
Allocates resources properly as the need arises by application of appropriate decision-making and approved protocols.
Effectively document and communicate trip data including confirmations and equipment needs.
Monitor, update, and control the location and movement of field units.
Monitor and document response times of units.
Responsible and accountable for completeness and accuracy of data entry related to their position prior to completion of shift.
When necessary, assist responding units with routing instructions utilizing all map resources.
Relays instructions from supervisors, messages, and emergency information.
Maintains a current working knowledge of all company policies, procedures, General Orders, and memorandums.
Demonstrate efficient operations and extensive knowledge of all equipment including but not limited to communication consoles, radio system, recording system, and TraumaSoft.
Report failure of Communication Center equipment to the Director of Communications in a timely and appropriate manner.
Acts with integrity, honesty, and skill to promote the departmental mission and values of Excelsior.
Perform all other duties as assigned.
Adherence to and compliance with information systems security is everyone’s responsibility.

Requirements

What you’ll need

High school diploma or equivalent.
Must have minimal medical training or telecommunications experience or have at least one year's experience as an EMS or public safety dispatcher.
Skilled in reading and writing English.
Ability to communicate clearly on the radio and telephone.
Ability to record, transmit, and report information accurately.
Ability to efficiently utilize all assigned equipment.
Ability to manage multiple tasks simultaneously.
Ability to multitask and function under high stress situations.
Possess good typing skills with the speed and accuracy necessary to efficiently process service requests.
Ability to understand basic computer applications.

Benefits

Comp & perks

Medical Insurance: $0 premium for employee-only coverage
Family and dependent coverage options available.
Routine preventive care covered at 100%.
Virtual doctor visits (Teladoc) for a $30 copay.
Urgent care and emergency room coverage.
MinuteClinic Access (CVS & Target)
Prescription Drug Plan
HeathJoy Healthcare Concierge Services
Additional Benefits: Dental Insurance
Vision Insurance
Voluntary Life & Accidental Death and Dismemberment
Work-Life
Employee Assistance Program (EAP)
Hospital Indemnity coverage
Critical illness coverage
11 paid holidays (whether you work them or not)
80 hours of paid time-off at 1-year anniversary
Continuing Education Benefit: Our Education Director schedules and provides 100% of the continuing education units (CEUs) required for medical personnel to renew their certifications.