Senior Salesforce Business Analyst – Multiple Clouds

Exavalu

Salesforce Senior Business Analyst with expertise in multiple clouds role at Exavalu. Remote position requiring collaboration with various stakeholders and project teams.

Posted 6/25/2026contractRemote • California • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Collaborate with business stakeholders to gather, analyze, and document business requirements.
Conduct workshops, interviews, and discovery sessions to understand business needs and objectives.
Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
Work closely with Salesforce Architects, Developers, QA teams, and Project Managers to deliver business solutions.
Analyze and optimize existing business processes using Salesforce best practices.
Support solution design across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce products.
Facilitate sprint planning, backlog grooming, UAT coordination, and release activities.
Create business process maps, gap analyses, and solution recommendations.
Manage stakeholder expectations and ensure alignment between business objectives and technology solutions.
Support data migration, integration, reporting, and dashboard requirements.
Participate in change management, training, and user adoption initiatives.
Ensure project documentation is maintained throughout the project lifecycle.

Requirements

What you’ll need

7+ years of Business Analysis experience with at least 4+ years working on Salesforce projects.
Strong understanding of Salesforce CRM platform capabilities and best practices.
Hands-on experience with Salesforce Sales Cloud and Service Cloud.
Expertise in requirements gathering, business process analysis, and solution documentation.
Experience creating: Business Requirement Documents (BRD) Functional Requirement Documents (FRD) User Stories Process Flow Diagrams Use Cases Acceptance Criteria
Strong knowledge of Agile/Scrum methodologies.
Experience working with cross-functional business and technical teams.
Knowledge of Salesforce data models, security concepts, reporting, and dashboards.
Experience supporting UAT planning, execution, and defect management.
Strong communication, presentation, and stakeholder management skills.
Ability to manage multiple projects and priorities simultaneously.

Benefits

Comp & perks

Exavalu offers permanent remote working model as we believe in going where the right talent is.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisrequirements gatheringbusiness process analysissolution documentationSalesforce CRMSalesforce Sales CloudSalesforce Service CloudAgile methodologiesUAT planningdata migration

Soft Skills

communicationpresentationstakeholder managementcollaborationproject managementorganizational skillsproblem-solvingfacilitationadaptabilityuser adoption