EX Squared LATAM

Senior Product Manager – Patient Experience

EX Squared LATAM

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Own and evolve key parts of the patient experience roadmap across web and mobile platforms.
  • Lead end-to-end product initiatives spanning discovery, definition, execution, and iteration.
  • Design and optimize patient journeys including onboarding, intake, engagement, adherence, and activation.
  • Translate patient needs, clinical requirements, and business goals into clear product requirements, workflows, and documentation.
  • Partner closely with design to deliver intuitive, accessible, and patient-centered UX.
  • Collaborate with engineering to ensure high-quality, scalable, and timely delivery.
  • Work closely with clinical and operational teams to ensure digital experiences align with real-world care workflows.
  • Define and track product success metrics (activation, engagement, retention, adherence, outcomes).
  • Use data and insights to inform prioritization, experimentation, and continuous optimization.
  • Act as a strong communicator and influencer, aligning stakeholders and driving clarity across teams.
  • Contribute to building a strong product culture focused on patient impact and execution excellence.

Requirements

  • 5+ years of experience in Product Management, with a strong focus on B2C products.
  • 3+ years of experience in Healthcare or Digital Health, ideally within U.S. healthcare environments.
  • Proven experience leading patient-facing applications (web and/or mobile).
  • Deep understanding of patient journeys, including onboarding, intake, engagement, adherence, and activation.
  • Strong ability to balance product discovery and execution.
  • Experience working closely with design, engineering, data, and clinical teams.
  • Data-driven mindset with hands-on experience defining metrics and using insights to guide decisions.
  • Excellent communication, leadership, and stakeholder management skills.
  • Advanced English proficiency for daily collaboration with U.S.-based stakeholders.
  • Experience working in regulated healthcare or healthtech environments.
  • Familiarity with U.S. healthcare concepts, patient expectations, and care delivery models.
  • Experience with experimentation, personalization, or behavior-change driven products.
  • Background in scaling B2C products in complex or high-growth environments.
Benefits
  • Competitive compensation in USD, aligned with senior-level experience.
  • 100% remote work from anywhere in Latin America.
  • Exposure to complex, high-impact healthcare products.
  • Continuous learning, growth opportunities, and a collaborative environment.
  • A culture that values communication, influence, and product excellence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementB2C productsPatient-facing applicationsData-driven decision makingDefining metricsExperimentationPersonalizationBehavior-change productsUX designPatient journey mapping
Soft Skills
CommunicationLeadershipStakeholder managementCollaborationInfluencingClarity drivingOrganizational skillsInterpersonal skillsExecution excellenceAdaptability