EVT

Senior Governance Analyst

EVT

contract

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Structure, control and continuously improve software support processes.
  • Ensure process standardization, monitor metrics, and maintain adherence to service management best practices.

Requirements

  • Experience with IT governance and software support processes
  • Knowledge and application of ITIL best practices
  • Experience in incident, problem and change management
  • Experience defining, standardizing and continuously improving processes
  • Monitoring and analysis of metrics (KPIs and SLAs)
Benefits
  • Learning incentive programs (Udemy)
  • Corporate English classes at affordable rates.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT governancesoftware support processesincident managementproblem managementchange managementprocess standardizationprocess improvementmonitoring metricsKPI analysisSLA analysis
Certifications
ITIL