EVT

Systems Analyst, Mid-level – Support and Processes

EVT

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Manage and improve IT and business-area processes.
  • Manage and provision system access.
  • Perform process mapping, analysis, and documentation, proposing improvements and standardizations.
  • Manage and track support tickets and requests, ensuring SLA compliance and high-quality service delivery.

Requirements

  • Management and provisioning of system access.
  • Mapping, analysis, and documentation of IT and business processes.
  • Implementation of process improvements and standardizations.
  • Tracking support tickets (incidents, service requests, and changes).
  • Ensuring SLA compliance and service quality.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process mappingprocess analysisprocess documentationsystem access managementsupport ticket trackingSLA complianceservice quality improvement
Soft Skills
managementorganizational skillscommunication