Client Success Manager

Evolve Security

Client Success Manager engaging with clients at Evolve Security, ensuring successful project delivery and client satisfaction through active communication and relationship building.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success and project management, with a strong focus on managing client relationships, expectations, and deliverables. Proficient in facilitating communication and collaboration between clients and internal teams to ensure project success and client satisfaction.

Highest-signal resume keywords

Client Success ManagementProject ManagementStakeholder CommunicationRisk IdentificationService Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlansTimelinesCommunication PlansStatements of WorkDeliverables ManagementClient CommitmentsOnboarding SupportQuarterly Security ReviewsClient Check-InsRenewal Preparation

Soft Skills

Relationship BuildingClient EngagementProblem SolvingCommunicationCollaboration

Industry Keywords

Client-Facing RoleProfessional ServicesService DeliveryAccount ManagementCross-Functional Teams

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients throughout active engagements, ensuring clients feel informed, supported, and confident in the delivery process.
Manage client expectations, project scope, communication cadence, timelines, and deliverables in alignment with the Statement of Work.
Own the client communication rhythm, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalation communication.
Partner closely with security engineers and delivery leaders to help ensure projects are delivered on time, within scope, and with a high-quality client experience.
Build lasting relationships with client stakeholders by learning their business, communication preferences, priorities, and goals.
Identify and escalate risks related to scope, schedule, responsiveness, client satisfaction, delivery expectations, or renewal health.
Support client onboarding and project readiness by ensuring required information, access, documentation, and stakeholder alignment are in place.
Support Quarterly Security Reviews, client check-ins, renewal preparation, and other client success activities as assigned.
Identify opportunities to improve client satisfaction, deepen relationships, and strengthen the overall client journey.
Recognize potential expansion, renewal, or additional service opportunities and communicate those insights to the appropriate internal stakeholders.
Help improve internal processes, communication standards, project quality, and delivery consistency.

Requirements

What you’ll need

3+ years of experience in client success, project management, service delivery, account management, professional services, or a similar client-facing role.
Experience managing client-facing projects, including project plans, timelines, communication plans, action items, and stakeholder expectations.
Experience working with Statements of Work, project scopes, deliverables, and client commitments.
Experience working directly with clients, including executive stakeholders, technical contacts, and cross-functional business teams.
Experience managing relationships with clients and internal cross-functional teams is a plus.

Benefits

Comp & perks

Competitive salary of $75,000-$85,000 annually
Healthcare Benefits
401(k) Match
Parental Leave
Flexible Paid Time Off
Annual vacation reimbursement