Evolent

Account Manager – West Coast

Evolent

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • The Account Manager will have a unique insight to the various idiosyncrasies of the individual markets and be directly and indirectly responsible for their outputs.
  • Proactively manage client operational end to end resolution in a timely manner.
  • Client-facing for all associated role responsibilities.
  • Development and management of monthly, quarterly, and annual client reporting.
  • In addition to quality review and client Q & A reporting.
  • Understand and monitor performance to PG/ SLA expectations.
  • Track and/or monitor a client’s requirements/projects to the agreed upon specifications.
  • Run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SME).
  • Take a proactive approach to managing the client and anticipating needs to ensure satisfaction and a continued business relationship.
  • Maintain a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services.
  • Demonstrate general awareness of standardized and documented Evolent structure, functional objectives, and capabilities to manage client expectations.
  • Serve as a liaison between the client and key Evolent stakeholders related to issues, client projects, and initiatives.
  • Collaborate with internal stakeholders to resolve issues or find solutions.
  • Utilize Evolent systems and tools to effectively field questions and manage client requirements efficiently (i.e. reporting, eligibility files, provider files).
  • Review and validate accuracy of client deliverables prior to external distribution.

Requirements

  • Bachelors’ Degree or equivalent work experience - Required
  • Ability to find creative solutions in an ever changing and growing environment - Required
  • This role requires approximately 25% travel - Required
  • Recognize when action is required to support a client without being prompted - Required
  • Effectively manages prioritization and creates appropriate action plan and follows through - Required
  • Public speaking experience and excellent oral and written communication skills - Required
  • Microsoft Office (Word, Outlook, Excel, PowerPoint) Intermediate Experience - Required
  • Team player, Problem solver and Self Motivated– Required
  • Exceptionally high “Emotional Intelligence” and able to connect with diverse constituents, actively listen, and identify key areas of sensitivity – Preferred
  • 2 years of Account Management healthcare experience- Preferred
Benefits
  • Work/life balance
  • Flexibility to suit work to lives
  • Autonomy to get things done
  • Diversity and inclusion core to our business
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient reportingperformance monitoringproject trackingquality reviewproblem solvingpublic speakingcreative solutionsaction planningemotional intelligence
Soft Skills
client-facingproactive managementcollaborationprioritizationactive listeningrelationship managementcommunicationteam playerself-motivatedadaptability
Certifications
Bachelor's Degree