Insurance Account Handler

Everywhen

Insurance Account Handler providing office-based support to the assigned Account Executive. Managing client queries and ensuring smooth day-to-day operations of the portfolio.

Posted 4/17/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure the smooth running of assigned portfolio on a day to day basis
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate
Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
Prepare template client reports as request by Account Executive
Resolve any identified discrepancies in provider documentation before sending to clients
Periodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcing
Maintain client records and data in line with Everywhen systems and protocols
Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Everywhen colleagues.

Requirements

What you’ll need

Background in Insurance - Either at an Insurer or Broker
Background in Customer Service/Sales
Excellent communication and interpersonal skills
Proactive attitude, with the ability to use initiative
Excellent organisational skills
The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
Effective teamworking skills
Influencing and negotiation skills
Oral and written communication skills
Commercial awareness
Willingness to learn
Resilience, to enable you to deal with problems and constructive criticism

Benefits

Comp & perks

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career across the entire Everywhen family
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
The Spotlight Awards, where we shine a light on the brightest talent across our group!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communication skillsinterpersonal skillsproactive attitudeorganisational skillsteamworking skillsinfluencing skillsnegotiation skillsattention to detailresiliencecommercial awareness