Everywhen

Insurance Account Handler

Everywhen

full-time

Posted on:

Location Type: Hybrid

Location: Leicester • United Kingdom

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About the role

  • Ensure the smooth running of assigned portfolio on a day to day basis
  • Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
  • Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
  • Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate
  • Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
  • Prepare template client reports as request by Account Executive
  • Resolve any identified discrepancies in provider documentation before sending to clients
  • Periodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcing
  • Maintain client records and data in line with Everywhen systems and protocols
  • Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Everywhen colleagues.

Requirements

  • Background in Insurance - Either at an Insurer or Broker
  • Background in Customer Service/Sales
  • Excellent communication and interpersonal skills
  • Proactive attitude, with the ability to use initiative
  • Excellent organisational skills
  • The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
  • Effective teamworking skills
  • Influencing and negotiation skills
  • Oral and written communication skills
  • Commercial awareness
  • Willingness to learn
  • Resilience, to enable you to deal with problems and constructive criticism
Benefits
  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Everywhen family
  • Gain CII or ACII qualifications to boost your knowledge and career prospects
  • Pensions scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsinterpersonal skillsproactive attitudeorganisational skillsteamworking skillsinfluencing skillsnegotiation skillsattention to detailresiliencecommercial awareness