Provide day-to-day technical support for internal and customer-facing applications.
Monitor application performance and troubleshoot incidents in a timely manner.
Perform root cause analysis and implement preventive solutions.
Collaborate with development, infrastructure, and business teams to resolve issues.
Manage deployments, patches, and configuration changes.
Maintain documentation for processes, issues, and resolutions.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field.
2+ years of experience in application support or a similar technical role.
Hands-on experience managing user access to enterprise applications, ensuring accurate provisioning, role assignment, and compliance with security policies.
Strong knowledge of SDLC, ITIL.
Excellent problem-solving and communication skills.
Ability to work independently and in a team-oriented environment.

Benefits

Growth opportunities: professional and supportive team, leadership development programs. The opportunity to improve by participating in both internal and external training;
Modern office: Modern and ergonomically equipped office, with recreation areas, outdoor terraces, and a gym. The restaurant in which, exclusive prices for employees apply;
Recognition and awards: a day off in the month of the birthday, as well as gifts during the holidays or on the anniversary of working in the company. Various events of the company, the election of the best employees of the company, as well as like-minded clubs operating on the initiative of employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application supportroot cause analysistroubleshootinguser access managementprovisioningrole assignmentSDLCITIL

Soft Skills

problem-solvingcommunicationindependent workteam collaboration