Evertec

Customer Support Analyst (Mid-level)

Evertec

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide level 1 support for our Treasury product: Fixed Income, Derivatives, and Equities;
  • Act as the focal point between the client and technical teams (development, support, operations);
  • Support handling requests and incidents, performing analysis and problem resolution;
  • Manage and track requests, including prioritization, functional validation, and support for user acceptance testing (UAT).

Requirements

  • Bachelor's degree (completed);
  • Previous experience in corporate client support, acting as the interface between the business and technical areas;
  • Proven knowledge of Treasury products, including Fixed Income, Equities, Derivatives, SWAPs, and Flexible Options;
  • Understanding of operational workflows and the lifecycle of treasury operations, from trade execution, booking/recording, pricing, corporate actions/events, settlement through to reconciliation/closure;
  • Experience supporting investment systems, analyzing requests, incidents, and operational queries related to financial products;
  • The following knowledge/experience is a plus:
  • Functional knowledge of accounting applied to investments, including accounting impacts, provisions, mark-to-market, and reconciliations.
Benefits
  • Meal voucher or food allowance;
  • Flexible benefits (Flash);
  • Health insurance;
  • Partners for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE and ASQ);
  • Psicologia Viva (online psychological services);
  • Dental insurance;
  • Childcare allowance;
  • Assistance for children with special needs;
  • Fertility treatment assistance;
  • Extended maternity and paternity leave;
  • Transportation voucher or work-from-home allowance (for remote contracts);
  • Gympass (Wellhub) and TotalPass;
  • Flexible working hours;
  • Life insurance;
  • Partnership/benefits club;
  • Partnership with Sesc;
  • Casual dress / no formal dress code;
  • Birthday day off;
  • Beca (education incentive program/scholarship);
  • Profit sharing (PPR) or bonus - based on achievement of targets and results.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Treasury productsFixed IncomeDerivativesEquitiesSWAPsFlexible Optionsinvestment systemsproblem resolutionfunctional validationuser acceptance testing
Soft Skills
client supportcommunicationprioritizationanalysisincident managementoperational supportinterface between business and technical areas
Certifications
Bachelor's degree