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EVERSANA

Medical Information Specialist

EVERSANA

Medical Information Specialist at EVERSANA supporting safe use of pharmaceutical products and responding to inquiries from healthcare professionals. Handling adverse events and ensuring high-quality documentation for the Contact Center team.

Posted 7/21/2026full-timeRemote • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in responding to medical inquiries and managing product complaints while ensuring high-quality documentation and customer service. Proficient in evaluating medical literature and utilizing technology for effective communication in a healthcare setting.

Highest-signal resume keywords
Advanced Healthcare DegreeStrong Clinical BackgroundExperience in Contact CenterMedical Information Database ProficiencyExcellent Verbal/Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies
TelephonyMicrosoft OfficeVideo Conference Platforms
Industry Keywords
Pharmaceutical IndustryMedical WritingAdverse Events ManagementProduct Quality ComplaintsCustomer Service

About the role

Key responsibilities & impact
  • Respond to medical information inquiries from healthcare professionals and consumers
  • Utilize medical information skills to create responses
  • Handle adverse events and product complaints
  • Staffing for Contact Center and assist in medical writing
  • Coordinate processes for responding to product quality complaints
  • Maintain high-quality documentation and ensure excellent customer service

Requirements

What you’ll need
  • Advanced healthcare degree (preferred PharmD or higher)
  • Strong clinical background
  • Excellent verbal/written communication skills
  • Experience in a Contact Center and Pharmaceutical industry
  • Technology proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms
  • Ability to critically evaluate medical literature

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Wellness programs