Associate Director – Experience Strategy

EVERSANA

Associate Director, Experience Strategy for EVERSANA, focusing on omnichannel and personalized experiences for the healthcare sector.

Posted 7/1/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $90,640 - $122,570 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Omnichannel Strategy and Experience Strategy, leveraging strong analytical skills to translate data into actionable insights. Proficient in leading strategic initiatives and collaborating with diverse stakeholders to drive organic growth and enhance customer journeys.

Highest-signal resume keywords

Omnichannel StrategyExperience StrategyStrong Analytical SkillsMicrosoft Office ProficiencyDigital Collaboration Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Omnichannel StrategyExperience StrategyDigital StrategyData AnalysisCustomer Journey Mapping

Soft Skills

Strong Communication SkillsPresentation Skills

Tools & Technologies

Microsoft OfficeMiroMuralAirtableAI Systems

Industry Keywords

Pharmaceutical MarketingBiotech MarketingHealthcare MarketingDiversityEquityInclusion

About the role

Key responsibilities & impact

Act as a strategic contributor on projects within the Experience Strategy team
Lead the execution of basic and core Experience Strategy deliverables, including audits, content inventory, workshop materials, etc.
Collaborate with manager and Experience Strategy leadership on personalization and omnichannel strategies, customer journey mapping, implementation plans, etc.
Support manager and Experience Strategy leadership on organic growth and new business initiatives
Analyze qualitative and quantitative data to generate actionable insights and translate into compelling, data-backed recommendations and strategic stories for clients
Conduct secondary research to support POVs, white papers, case studies, and other materials as needed
Demonstrate a commitment to diversity, equity, and inclusion

Requirements

What you’ll need

Bachelor’s degree in marketing, communications, or a related field
6 years (or more) of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field
Experience in the pharmaceutical, biotech, or healthcare marketing industries
Strong communication and presentation skills, with the ability to articulate complex ideas clearly to diverse audiences and stakeholders
Strong analytical skills, with experience using data and customer research to inform strategic decisions
Expertise with Microsoft Office tools (e.g., PowerPoint, Word, Excel, etc.)
Proficiency with digital collaboration and journey mapping tools (e.g., Miro, Mural, Airtable)
Adept at using AI systems and frameworks

Benefits

Comp & perks

Competitive salaries and benefits for all employees
Health insurance
401(k) matching
Flexible working hours
Paid time off