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EVERSANA

Director, Experience Strategy – Pharma Ad Agency

EVERSANA

Director of Experience Strategy leading the design of omnichannel experiences for a Pharma marketing agency. Collaborating with leadership to drive innovation and personalized customer journeys.

Posted 6/24/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $122,570 - $164,800 per yearWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Lead the design and optimization of omnichannel experiences
  • Identify opportunities to innovate and activate personalized customer journeys
  • Lead the execution of core Experience Strategy deliverables
  • Partner with XS leadership on advanced omnichannel plans and personalization strategies
  • Analyze qualitative and quantitative data to generate actionable insights
  • Collaborate with senior leadership to develop new innovative deliverables

Requirements

What you’ll need
  • Bachelor’s degree in marketing, communications, or a related field
  • 8 years (or more) of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field
  • Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries
  • Strong communication and presentation skills
  • Strong analytical skills
  • Expertise with Microsoft Office tools (e.g., PowerPoint, Word, Excel)
  • Proficiency with digital collaboration and journey mapping tools (e.g., Miro, Mural, Airtable)
  • Working knowledge of marketing automation and CRM platforms (e.g., Veeva, Salesforce Marketing Cloud, Adobe)
  • Adept at using AI systems and frameworks

Benefits

Comp & perks
  • Competitive salaries
  • Diverse workplace
  • Inclusive culture
  • Opportunities for development and growth
  • Health insurance
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Omnichannel StrategyExperience StrategyDigital StrategyData AnalysisJourney MappingMarketing AutomationCRM PlatformsAI Systems
Soft Skills
CommunicationPresentationAnalytical