Senior Director, Client & Delivery Excellence

EVERSANA

Client Success Leader responsible for overseeing patient support programs and ensuring client satisfaction at EVERSANA. Managing relationships and compliance while driving patient outcomes and employee engagement.

Posted 6/19/2026full-timeRemote • Montana • 🇺🇸 United StatesSenior💰 $152,440 - $206,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for oversight of one or more patient support programs
Drive patient and client satisfaction
Maintain compliance with service commitments
Manage employee performance and workforce management
Engage employees to maximize their effort
Develop a pipeline of excellent talent
Manage client, vendor, and program partners relationships
Plan and execute program strategies

Requirements

What you’ll need

10+ years’ healthcare operations management experience
Patient Support Programs experience
Bachelor’s Degree in business or healthcare related field
Proven expertise in designing and executing strategic patient affordability and copay assistance programs
Proven track record of demonstrating a strong focus on customer service
Excellent communication (written, verbal, and presentation) skills
Ability to adapt to a fast paced, dynamic environment

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

healthcare operations managementpatient support programsstrategic program designpatient affordability programscopay assistance programs

Soft Skills

customer servicecommunication skillsemployee engagementperformance managementrelationship management

Certifications

Bachelor’s Degree