Director, Contract Center Operations – Medical Information

EVERSANA

Director overseeing contact center operations at EVERSANA, ensuring efficient service and quality. Managing workforce and training initiatives in a global context with a focus on collaboration.

Posted 5/27/2026full-timeRemote • Kansas • 🇺🇸 United StatesLead💰 $105,575 - $124,115 per yearWebsite

About the role

Key responsibilities & impact

Overseeing and optimizing the performance of the contact center
Ensuring efficient contact center operations and exceptional customer service
Managing contact center workforce management, hiring/recruiting, and training/onboarding
Providing oversight of quality monitoring program in collaboration with Quality team
Developing strategies for workforce management across global locations
Leading recruitment for contact center staff across geographic locations
Designing comprehensive training programs for contact center staff

Requirements

What you’ll need

Bachelor's degree in Business Administration, Management, or related field (Master's degree preferred)
15 years proven experience in contact center operations management
Experience with workforce management, hiring/recruiting, and training/onboarding in a global context
Strong leadership skills
Exceptional communication and interpersonal skills
Excellent analytical and problem-solving abilities
Prior experience in overseeing quality monitoring programs

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contact center operations managementworkforce managementhiringrecruitingtrainingonboardingquality monitoring

Soft Skills

leadershipcommunicationinterpersonal skillsanalytical skillsproblem-solving

Certifications

Bachelor's degreeMaster's degree