Associate Director – Client & Delivery Excellence

. Providing coaching, input to personal and departmental goals and staff training.

Posted 5/19/2026full-timeRemote • Montana • 🇺🇸 United StatesSenior💰 $105,575 - $142,655 per yearWebsite

Key responsibilities & impact

Providing coaching, input to personal and departmental goals and staff training.
Developing full understanding of client’s objectives, contracted deliverables, and communicating these to the team.
Cultivating solid client relationships and maintaining open and transparent communication.
Assessing operational aspects of programs including automation and improved processes.
Tracking, monitoring, and reporting upon overall program results in a timely manner.

What you’ll need

Requires completion of a four-year bachelor's degree, in business or a relevant discipline.
Minimum 5 years of patient services leadership role.
Minimum 5 years of experience in one or more commercial disciplines: Sales, Operations, Product Management, or Strategic Account Management.
Strong computer skills; working knowledge of Microsoft Office applications.
Ability to balance multiple projects and exercise flexibility to changing priorities.
Excellent verbal and written communication and presentation capabilities to convey information to diverse audiences in a way that is easily understood and actionable.

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient services leadershipSalesOperationsProduct ManagementStrategic Account ManagementMicrosoft Office

Soft Skills

coachingcommunicationrelationship buildingflexibilityproject managementverbal communicationwritten communicationpresentation skills

Certifications

bachelor's degree