Senior Salesforce Developer, Support

EVERSANA

. Work directly with client operation team leaders and support professionals to provide exceptional technical support for Salesforce Health Cloud ecosystem of applications .

Posted 5/15/2026full-timeRemote • Ohio • 🇺🇸 United StatesSenior💰 $150,000 - $165,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Work directly with client operation team leaders and support professionals to provide exceptional technical support for Salesforce Health Cloud ecosystem of applications
Ensure the smooth operation and user satisfaction of Patient Services Hub programs, engagement portals, and copay programs
Responsible for diagnosing and resolving high severity and high impact incidents
Collaborate with business stakeholders to understand support needs and translate them into technical requirements
Implement and execute application support aligned with ITIL best practices
Lead diagnosis of complex issues across applications
Perform support duties aligned with key performance indicators (KPIs)
Proactively monitor system health and performance
Analyze trends, identify root causes, and implement preventive solutions
Prepare application support changes in accordance with Change / Release Management policies
Develop and maintain comprehensive technical documentation
Ensure code quality through code reviews and unit testing

Requirements

What you’ll need

Bachelor’s degree in relevant field
10+ years of software development experience
Minimum of 5-6 years of experience in Salesforce ecosystem support, with a strong focus on the Health Cloud platform
In-depth knowledge of ITIL processes and methodologies
Experience with Salesforce Health Cloud and knowledge of incident, problem, and change management
Strong understanding of Experience Cloud, MuleSoft integrations, and API-first development principles
Experience working with business rule engines
Proven ability to analyze data, identify trends, and develop solutions
Excellent communication, collaboration, and interpersonal skills
Ability to work effectively in a fast-paced and dynamic environment
Demonstrated ability to prioritize competing demands and manage multiple tasks simultaneously
Strong understanding of API-first development principles and best practices.
Holds Salesforce Certification(s), one of or combination of Salesforce Certified Platform Developer I (or higher): MuleSoft Certified Developer

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce Health CloudITIL processesAPI-first developmentMuleSoft integrationssoftware developmentincident managementproblem managementchange managementdata analysistechnical documentation

Soft Skills

communicationcollaborationinterpersonal skillsprioritizationtime managementproblem-solvingadaptabilityleadershipcustomer serviceteamwork

Certifications

Salesforce Certified Platform Developer IMuleSoft Certified Developer