VP, Experience Strategy

EVERSANA

VP, Experience Strategy at EVERSANA leading teams to develop omnichannel experiences for patients and physicians. Collaborating across disciplines to drive innovative customer engagement and team growth.

Posted 5/12/2026full-timeRemote • 🇬🇧 United KingdomLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Leads a high-performing team in developing data-driven, omnichannel experiences for patient and physician audiences across varied markets.
Drives cross-disciplinary collaboration to design and implement innovative customer experiences.
Sets a vision for experience transformation and creates vital relationships internally and externally.
Demonstrates financial understanding and ownership of team utilization.
Identifies and addresses critical moments in the customer journey by authoring Omnichannel Plans.
Guides the development of team members in Experience Strategy expertise.

Requirements

What you’ll need

Bachelor’s degree in marketing, communications, or a related field.
12 years (or more) of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field
3+ years of people management experience, leading and growing a team
Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries
Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly to diverse audiences and senior stakeholders
Strong analytical skills and user experience skills, with experience using data and customer research to inform strategic decisions
Expertise with Microsoft Office tools (e.g., PowerPoint, Word, Excel, etc.,)
Proficiency with digital collaboration and journey mapping tools (e.g., Miro, Mural, Airtable).
Working knowledge of marketing automation and CRM platforms (e.g., Veeva, Salesforce Marketing Cloud, Adobe, etc.,)
Adept at using AI systems and frameworks.

Benefits

Comp & perks

Health insurance
Retirement plans
Professional development
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Omnichannel StrategyExperience StrategyDigital StrategyAnalytical skillsUser experience skillsData analysisCustomer research

Soft Skills

LeadershipCommunication skillsPresentation skillsCollaborationRelationship building