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About the role
Key responsibilities & impact- The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations.
- Responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients.
- Assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives.
- Lead the coordination and development of the integrated marketing plans internally and with external agency partners.
- Act as a senior, trusted advisor to key global and regional clients, building long‑term strategic partnerships.
- Own and lead a portfolio of flagship accounts, with full accountability for client satisfaction, retention, organic growth, and overall financial performance.
- Drive organic growth across existing clients through upsell and cross‑sell of integrated services, while partnering with New Business teams on pitches, renewals, and strategic opportunities.
- Lead cross‑functional, multi‑disciplinary teams (Strategy, Creative, Media, Digital, Data, PR, Production) to deliver best‑in‑class work on time, on budget, and to scope.
- Oversee account profitability, forecasting, billing, and cost control; ensure disciplined commercial governance, margin optimization, and accurate revenue reporting.
- Set and uphold high standards for client service excellence; proactively identify and mitigate risks, manage expectations, and resolve complex client issues at an executive level.
- Build, mentor, and inspire senior Client Services leaders and account teams; develop succession plans, capability growth, and a strong performance culture aligned with agency values.
- Lead and coordinate multinational account teams across regions and markets, ensuring consistent strategic approach, operational alignment, and governance.
- Translate client business objectives into integrated communication strategies, leveraging market insights, data, and emerging trends to drive measurable impact.
- Represent the agency at senior‑level client meetings, industry forums, and internal leadership forums.
Requirements
What you’ll need- Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience is required
- Thought leader for integrated and digital marketing and communications
- Self-sufficient and self-motivated with the ability to independently manage major clients and brands
- Demonstrated P&L targets met through existing and expansion business opportunities
- Proven leadership and mentoring skills
- Leader of cross-functional project teams across the organization
- Experience negotiating and executing agreements
- Creative thinker with analytical skills
- Ability to collaborate effectively at all levels and functions
- Applied understanding of technical development and processes
- Demonstrated problem-solving skills
- Ability to determine staffing needs within the account team and extended teams
- Bachelor’s degree required in Business, Marketing, Journalism or Communications
- Demonstrated written, presentation and verbal communication skills
- Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible working arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
integrated marketingdigital marketingP&L managementaccount profitabilityforecastingbillingcost controlcommunication strategiesdata analysisrisk management
Soft Skills
leadershipmentoringproblem-solvingcollaborationcreativityanalytical thinkinginterpersonal skillsclient relationship managementstrategic thinkingself-motivation
Certifications
Bachelor's degree in BusinessBachelor's degree in MarketingBachelor's degree in JournalismBachelor's degree in Communications