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About the role
Key responsibilities & impact- Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
- Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications.
- Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers.
- Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
- Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.).
- Maintain client invoicing and participate in client audits.
Requirements
What you’ll need- Advanced healthcare degree in Life Sciences or healthcare degree or equivalent.
- Must speak, read, and write in English fluently.
- One to two years of Medical Information and/or pharmaceutical industry experiences.
- Two to 5 years of Medical Information and/or pharmaceutical industry experiences preferred.
- Experience in a Contact Center and Pharmaceutical industry environment preferred.
- Skills in project management and time management preferred.
- Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms preferred.
- Therapeutic expertise.
- Ability to critically evaluate medical literature.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical information skillscritical evaluation of medical literatureproject managementtime managementtherapeutic expertise
Soft Skills
client success managementcommunicationliaisonoversightresponse handling
Certifications
advanced healthcare degreeLife Sciences degree