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About the role
Key responsibilities & impact- Responsible for stewardship of agency's most valuable asset: its people.
- Partner directly with senior leaders to ensure right talent in right locations.
- Lead long-term workforce planning and resource optimization strategy.
- Build a scalable, efficient, high-performing operational framework.
- Mentor and develop a global team of resource managers.
Requirements
What you’ll need- Minimum of 12+ years of experience in resource management, agency operations, or a related professional services field.
- Minimum of 7+ years in a formal leadership capacity, with a proven track record of managing and developing teams.
- Demonstrated experience in strategic workforce planning, capacity management, and forecasting on a large scale.
- Strong financial acumen with a deep understanding of agency profitability drivers and metrics (e.g., utilization, billability, project margin).
- Exceptional communication, negotiation, and conflict resolution skills.
Benefits
Comp & perks- Competitive salaries and benefits for all employees.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
resource managementworkforce planningcapacity managementforecastingfinancial acumenprofitability metricsutilizationbillabilityproject margin
Soft Skills
leadershipteam developmentcommunicationnegotiationconflict resolution