Outreach and Physician Education Program Manager
Edwards Lifesciences
Supervisor, Program Management
EVERSANA
full-time
Posted on:
Location: Missouri • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- The Supervisor is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development.
- The Supervisor guarantees compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction.
- The Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements.
- Responsibilities include onboarding and training team members on all departmental policies and procedures, scheduling staff, and coaching and developing direct reports.
- Serve as a point of escalation for any customer complaints that require higher level of expertise; interface with clients regarding program needs.
- Monitor key performance indicators to ensure compliance with client contracts and customer satisfaction; evaluate efficiency, productivity and accuracy; promote teamwork.
- Promote a fast-paced, dynamic environment; maintain confidentiality; make independent decisions; meet deadlines; act as a backup for the team.
- This role is primarily office-based; requires standard office equipment usage and may involve occasional physical demands as described in the job posting.
- EVERSANA is an Equal Opportunity Employer and supports Diversity, Equity & Inclusion; compliance with ADA and state/local laws; reasonable accommodations available on request.
Requirements
- GED/High School Diploma and 10 years’ experience or Associate’s Degree and 8 years’ experience
- Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Experience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacy
- Strong written and verbal communications
- Advanced problem solving skills with the ability to perform detail-oriented work accurately, Experience resolving challenging customer relation issues in a professional manner
- Ability to work with multiple stakeholders in a fast paced environment
- Capable of working flexible hours based on the needs of the business
