Program Manager

• The Supervisor is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development.
• The Supervisor guarantees compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction.
• The Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements.
• Responsibilities include onboarding and training team members on all departmental policies and procedures, scheduling staff, and coaching and developing direct reports.
• Serve as a point of escalation for any customer complaints that require higher level of expertise; interface with clients regarding program needs.
• Monitor key performance indicators to ensure compliance with client contracts and customer satisfaction; evaluate efficiency, productivity and accuracy; promote teamwork.
• Promote a fast-paced, dynamic environment; maintain confidentiality; make independent decisions; meet deadlines; act as a backup for the team.
• This role is primarily office-based; requires standard office equipment usage and may involve occasional physical demands as described in the job posting.
• EVERSANA is an Equal Opportunity Employer and supports Diversity, Equity & Inclusion; compliance with ADA and state/local laws; reasonable accommodations available on request.

Supervisor, Program Management

Job Level

About the role

Requirements

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