Continuous Improvement Engineer
EVERSANA
full-time
Posted on:
Location Type: Remote
Location: Montana • United States
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Salary
💰 $67,000 - $80,000 per year
About the role
- Responsible for leading process and quality initiatives supporting the OPAF program
- Developing and continuously improving controls to develop and uphold internal quality and client requirements
- Monitoring and reporting on patient-centric KPIs related to OPAF and EVERSANA’s cultural values
- Auditing program activities including documentation review, call monitoring, and service level auditing
- Overseeing program training deliverables
- Facilitating program improvements to deliver on client expectations
Requirements
- At least 5 years’ experience in the healthcare space with focus on process design and improvement
- At least 2-3 years’ experience managing process improvement initiatives aligned with key principles of Lean and Six Sigma
- At least 2-3 years’ experience in a call center environment with high understanding of quality initiatives in a call center environment
- Strong computer skills, with working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong teaching abilities and mentoring skills
- Experience leading cross-functional workshops and meetings
- Bachelor’s Degree in a healthcare field or business management or equivalent combination of education and experience.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process designprocess improvementLeanSix SigmaKPI monitoringauditingdocumentation reviewcall monitoringservice level auditing
Soft Skills
teaching abilitiesmentoring skillsleadershipfacilitationcross-functional collaboration