Client Engagement Manager
EVERSANA
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $84,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Utilize a systematic and repeatable approach, to inspect a business opportunity and to disarm and/or remove all types of organizational barriers and to identify the appropriate SMEs to assist with operational design and execution.
- Works closely with Business Development to capture project requirements, scope and success metrics.
- Responsible for post-win Salesforce documentation for all business opportunities.
- Mobilizes a cross-functional team appropriate to the opportunity, e.g., CRM, Incentive Compensation, Data, Reporting etc. to establish and document project development strategy, schedule, costs, budget and resource needs.
- Continuously tracks project activities, risks, and issues to ensure opportunity progress on schedule while meeting established customer requirements.
- Works directly with Business Development and the SMEs when needed to drive issues to closure, and/or escalates issues and mitigation recommendations to Deployment Solutions management.
- Schedules and leads timely status review meetings, and formal project reviews.
Requirements
- BA/BS degree or 5+ years of equivalent/relevant experience
- Minimum 3+ years of experience in a client services, operational management, or account manager role
- Minimum of 3+ years of prior Life Sciences Industry-specific experience working in field sales administration/operations
- Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs
- Basic understanding of Sales Force Automation, CRM (e.g., Salesforce.com), Reporting/Analytics, Targeting/Alignments, Incentive Compensation and Data Management
- Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementoperational designrisk managementdata managementreportinganalyticssales force automationclient servicesaccount managementbudget management
Soft skills
communicationleadershiporganizational skillsproblem-solvingcollaborationtime managementstatus reportingcross-functional teamworkstakeholder engagementissue resolution