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Everlab

Customer Success, Growth

Everlab

Customer Success representative onboarding members and nurturing leads for Everlab, an Australian healthtech platform delivering personalised preventative healthcare. Coordinating support, operations, vendors, and conversion insights across the member journey.

Posted 8/16/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and operational skills to enhance member experience and streamline revenue operations. Proficient in utilizing CRM and operational tools to track customer activity and improve conversion metrics.

Highest-signal resume keywords
Excellent Communication SkillsOperational Process DesignHubSpot ProficiencyCustomer Support ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational Process DesignCustomer SupportConversion Metrics MonitoringLead QualificationData Analysis
Soft Skills
Empathetic CommunicationProactive Problem-SolvingReliabilityCuriosityTeam Support
Tools & Technologies
HubSpotNotionAircallAirtableCustomer.io
Industry Keywords
Member ExperienceOnboarding ConsultationsSales LiaisonRevenue OperationsLongevity Space

About the role

Key responsibilities & impact
  • Own the member experience after onboarding consultations
  • Assist members with payment, appointment logistics, and next steps
  • Guide members toward full membership
  • Liaise with Sales, Clinical, and Operations teams
  • Identify and resolve conversion journey blockers
  • Support warm leads who have paid a deposit but not booked an onboarding consultation
  • Follow up via HubSpot, Sinch, and Front to assist with bookings and answer questions
  • Qualify inbound interest and connect leads with the appropriate next step
  • Maintain internal systems to track customer activity and deliver seamless support
  • Design and refine scalable revenue operations processes
  • Coordinate with external vendors such as pathology and logistics providers
  • Monitor conversion metrics and translate operational data into performance insights

Requirements

What you’ll need
  • Excellent communication skills
  • Operationally sound and able to move work forward
  • Reliable, thorough, and trusted to complete tasks accurately
  • Clear, confident, and charismatic on the phone
  • Empathetic and trustworthy communicator
  • Strong attention to detail
  • Initiative and proactive problem-solving
  • Humble, helpful, and willing to support the team
  • Curious, fast-learning, and receptive to feedback
  • Sales or customer support experience is a bonus
  • Experience with HubSpot, Notion, Aircall, Airtable, Customer.io, or similar platforms is a bonus
  • Startup experience is preferred but not mandatory
  • Interest in the longevity space is a bonus
  • Ability to work in Australia for the remote option, or in Sydney/Melbourne for the hybrid option

Benefits

Comp & perks
  • Super
  • Equity
  • Everlab membership
  • Hybrid work model
  • Remote work option within Australia
  • Three days per week in the office for the hybrid model