Care Coordinator

Everlab

Care Coordinator at Everlab bridging members and the team for health optimization. Combines operational excellence and exceptional service to enhance member experiences.

Posted 6/25/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Enable high standards of care for Everlab consults by completing key operational tasks including retrieving results, preparing medical reports, resolving system or data issues, and ensuring accuracy across all member records.
Schedule appointments, follow up on diagnostic test results, and liaise with Everlab doctors and external partners to ensure members receive the care they need at the right time.
Proactively seek feedback from members to identify areas where Everlab can improve their experience and advocate for member needs within the team.

Requirements

What you’ll need

Availability: Full-time with 3 in-office days preferred for those near our Sydney or Melbourne offices.
Strong written and spoken communication: You are a natural communicator who can explain complex information in a clear, empathetic, and supportive way.
Tech-savvy and process-minded: You’re comfortable working with multiple systems and digital tools, with a keen eye for accuracy and process efficiency.
Experience in healthcare platforms, CRM systems, or clinical data is a plus.
Customer obsessed: You treat members like family. You care deeply about helping them achieve their goals, having an incredible experience with us and go above and beyond to find ways to delight them.
Incredible teammate: You communicate with kindness and enjoy the growth that comes from giving and receiving direct and honest feedback.
Ownership mindset with strong autonomy: You are motivated by what’s best for our members long term, and you’re confident in making sound decisions independently, especially while covering weekends.
(Nice to have) Health sciences background: You have a health sciences degree, clinical work experience or knowledge of healthcare systems and processes, with an interest in preventative health and longevity.

Benefits

Comp & perks

Do work that matters: We’re building the future of preventive health.
Work-life flexibility: Hybrid working with 3 days in the office, plus flexibility to manage life beyond the 9 to 5 when it matters.
Experience Everlab as a customer: Full access to the Everlab health program, provided after successfully passing probation.
Share in our success: Employee Share Option Plan included as part of your total remuneration.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare platformsCRM systemsclinical datadata accuracyprocess efficiency

Soft Skills

written communicationspoken communicationempathycustomer serviceteam collaborationfeedbackautonomyownership mindset

Certifications

health sciences degree