Senior Director, Operations

Evergreen Nephrology

Senior Director, Operations responsible for P&L performance and operational oversight at Evergreen Nephrology. Leading teams to enhance patient engagement and care delivery models.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $175,000 - $195,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee the overall performance of Evergreen-aligned (EGA) patients across all markets and payers
In close dyad partnership with the Chief Clinical Officer, lead the buildout and growth of EPG as a scalable virtual care delivery model, ensuring the infrastructure, workflows, and team are positioned to expand across markets
Develop and deploy strategy to implement standardized quality programs that drive maximum performance and quality outcomes across all markets and payers
Own and manage the EGA P&L
Develop and maintain dashboards and reports to track KPIs; monitor performance and drive action plans to address gaps
Collaborate with key internal and external stakeholders to drive performance in overall engagement, documentation, quality, and total medical expense
Lead the ongoing management of value-based partnerships, including addressing payer issues and ensuring adherence to contractual obligations
Provide strategic and operational oversight of the PES function, ensuring the team is effectively reaching, engaging, and scheduling patients into care
Set clear productivity and performance expectations with KPI targets; drive accountability for team capacity utilization and outreach effectiveness, identifying and removing barriers to patient access.
Own and manage the PES program budget
Partner with clinical leadership to align outreach efforts with provider availability and evolving capacity needs
Partner with Marketing and Tech teams to develop and execute patient engagement campaigns that drive awareness, outreach effectiveness, and scheduling conversion
Continuously improve outreach models, workflows, and tools to scale PES operations as EPG grows
Manage, coach, and develop the EPG and PES teams, fostering a high-performance culture with clear expectations, regular feedback, and professional growth opportunities
Drive cross-functional collaboration across clinical, operations, quality, and technology teams to ensure alignment with organizational priorities and patient care goals.
Other duties consistent with this role, as assigned.

Requirements

What you’ll need

8+ years of experience in healthcare operations, with demonstrated experience in P&L oversight, financial performance management, and team leadership
Strong understanding of and experience in value-based care
Experience managing a medical group, physician practice, or clinical operations team - virtual care delivery environment strongly preferred
Experience building or overseeing patient outreach, engagement, or access operations (e.g., call center, scheduling, care coordination) is a plus
Proven ability to build, scale, and hold teams accountable to productivity and performance metrics
A bachelor's degree or higher related to education, quality, public health, business administration, health services research, or a related field is preferred
Intermediate skills with MS Office Suite of products including Outlook and Teams
Able to work effectively in a primarily remote environment.

Benefits

Comp & perks

Flexible time off policy for full-time employees
12 paid holidays per year
Medical, dental, vision and life insurance, including an HSA with employer match
Reimbursement for continuing medical education for eligible roles
A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
Paid parental leave
A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Financial Performance ManagementKPI DevelopmentPatient Outreach OperationsCare CoordinationQuality Program Implementation

Soft Skills

Cross-Functional CollaborationCoaching and DevelopmentAccountability