Director, Operations – Strategic Products
Evergreen Nephrology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $180,000 per year
Job Level
Lead
About the role
- Plan and lead the implementation of strategic initiatives with provider partners, working collaboratively with the Market Operations team.
- Partner closely with practices, market operations, and staff to ensure strong early-stage performance and smooth activation of new services.
- Conduct regular follow-ups with new practice leaders to ensure stability, satisfaction, and achievement of success metrics.
- Build staffing models, account coverage plans, and hiring strategies based on implementation and growth needs.
- Ensure operational success at partner practices, measured by provider and patient satisfaction, achievement of key performance indicators, and sustained growth.
- Collaborate cross-functionally to design and execute strategies that drive client retention, engagement, and long-term partnership value.
- Evaluate existing agreements to identify opportunities for optimization, expansion of services, and enhanced value delivery.
- Develop data-driven retention and engagement plans tailored to each practice, addressing risks, challenges, and growth opportunities.
- Monitor key account metrics and provider satisfaction indicators to anticipate issues and implement proactive solutions.
- Lead practice-level and field-level strategic planning to ensure successful operations, including achievement of financial targets, provider satisfaction, and patient outcomes.
- Supervise, develop, and inspire teams across multiple sites, fostering trust, accountability, and a culture of continuous improvement.
- Manage budgets, oversee cost controls, and maintain site-level P&L accountability.
- Use data to monitor progress, identify operational gaps, and support informed decision-making.
- Collaborate with clinical and administrative staff, as well as external strategic partners, to align stakeholders and drive execution of shared goals.
- Other duties consistent with this role, as assigned.
Requirements
- At least 6-10 years’ experience in driving large scale service operations (ideally in healthcare), improving patient satisfaction and clinical outcomes, meeting and exceeding financial targets
- At least 7 years of management experience, 5+ years in people management experience, leading high-performing teams
- 5+ years in people management experience, leading high-performing teams under a fast-moving, ambiguous environment
- Intermediate skills with MS Office Suite of products including Outlook and Teams
- Able to work effectively in a primarily remote environment:
- Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended
- Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role
- Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Benefits
- Flexible time off policy for full-time employees
- 12 paid holidays per year
- Medical, dental, vision and life insurance, including an HSA with employer match
- Reimbursement for continuing medical education for eligible roles
- A 401(k) program where Evergreen matches up to 4% of contributions after 6 months of employment
- Paid parental leave
- A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service operationspatient satisfactionclinical outcomesfinancial targetsdata-driven planningbudget managementP&L accountabilitystaffing modelsaccount coverage planskey performance indicators
Soft skills
leadershipteam developmentcollaborationstrategic planningproblem-solvingcommunicationtrust buildingaccountabilitycontinuous improvementadaptability