Senior Account Manager

EverDriven

Senior Account Manager guiding Pennsylvania school transportation clients for EverDriven. Managing strategic relationships, service quality, retention, growth, and operational solutions for students needing alternative transportation.

Posted 8/14/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client services, with a strong focus on transportation and logistics. Capable of analyzing performance data to drive client retention and operational improvements while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Account ManagementClient ServicesData AnalysisCommunication SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisClient Retention StrategiesProject ManagementPerformance MonitoringContinuous Improvement

Soft Skills

Communication SkillsNegotiation SkillsRelationship Building

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

TransportationLogisticsEducationClient OnboardingHIPAA Compliance

About the role

Key responsibilities & impact

Lead strategic account relationships with district-level school clients and serve as a trusted advisor and escalation point
Collaborate with internal teams to execute transportation strategies aligned with client needs and EverDriven’s mission
Analyze account performance data and provide reports, insights, and recommendations to improve service delivery
Drive client retention and expansion through upselling and cross-selling opportunities
Lead onboarding and implementation of new accounts
Partner with Field Operations to ensure quality standards are met and exceeded
Represent client needs internally and collaborate cross-functionally to resolve issues and implement solutions
Monitor service performance and contract compliance, escalating issues and driving resolution
Liaise between transportation providers and EverDriven while maintaining communication and accountability
Manage continuous improvement initiatives across accounts and operational workflows
Maintain understanding of client goals, challenges, and regulatory requirements for strategic planning
Ensure compliance with EverDriven policies regarding safety, data privacy, and HIPAA requirements
Travel regularly to support customers, Service Providers, and operational initiatives across assigned accounts and markets
Maintain responsiveness during standard business hours, up to five days per week

Requirements

What you’ll need

Bachelor's degree or equivalent professional experience
5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries
Proven ability to manage multiple high-value clients and projects simultaneously
Excellent communication, negotiation, and relationship-building skills
Ability to analyze complex data and present actionable insights
Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
Valid Driver’s License with a clean driving record
Must pass a background check and drug screening as a condition of employment
Occasional travel required
Must reside within the Pennsylvania region

Benefits

Comp & perks

Medical, Dental, Vision insurance
Virtual Doctor Visits with $0 Co-Pay
Life Insurance (company paid)
Short Term Disability Insurance (company paid)
Long-Term Disability Insurance (company paid)
Flexible Time Off (FTO)
Paid Holidays
Paid Time to Volunteer
Flex Spending Account (FSA)
401K Plan (with an awesome employer match!)
Employee Assistance Program
Employee Discounts Program
Bonus potential