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Customer Service Associate
EverDrivenCustomer Service Associate ensuring students have reliable transportation by connecting families with school districts and transportation providers. Delivering exceptional service while resolving transportation issues in a remote environment.
About the role
Key responsibilities & impact- Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providers
- Deliver exceptional customer service while resolving transportation-related questions and concerns
- Coordinate transportation support and dispatch activities as needed
- Accurately document customer interactions and service issues in company systems
- De-escalate customer concerns and work toward timely resolution
- Support customers during service disruptions, delays, and urgent transportation situations
- Utilize mapping, routing, and transportation software to support daily operations
- Collaborate with internal teams to ensure service commitments are met
- Maintain confidentiality and handle sensitive information appropriately
- Assist with special projects and cross-functional initiatives as assigned
Requirements
What you’ll need- High school diploma or equivalent
- Minimum of one (1) year of customer service experience
- Experience working in a remote environment
- Strong verbal and written communication skills
- Ability to navigate multiple computer systems and applications simultaneously
- Strong problem-solving and conflict-resolution skills
- Ability to remain calm, professional, and empathetic during stressful situations
- Strong attention to detail and organizational skills
- Ability to work independently while contributing to a collaborative team environment
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedocumentationproblem-solvingconflict-resolutionattention to detailorganizational skills
Soft Skills
verbal communicationwritten communicationempathycalmness under pressureindependencecollaboration
Certifications
high school diploma