Customer Success Manager

EverDriven

Customer Success Manager enhancing relationships with school districts while driving growth for EverDriven's transportation solutions. Focused on client satisfaction and fostering partnerships.

Posted 6/5/2026full-timeRemote • Florida, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $88,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Implements strategies and processes that deliver consistent customer satisfaction and retention
Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
Proactively engages and builds relationships with decisions makers and all levels of school district personnel
Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

Requirements

What you’ll need

Bachelor’s degree and/or equivalent relevant years of experience
Minimum of 5 years' experience in a business development or customer success role
Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
Proactive and self-motivated with a passion for customer success and a track record of achieving goals
Valid US driver's license in good standing, required
Position will be remote/WFH and requires up to 33% travel

Benefits

Comp & perks

Medical, Dental, Vision insurance
Virtual Doctor Visits with $0 Co-Pay
Life Insurance (company paid)
Short Term Disability Insurance (company paid)
Long-Term Disability Insurance (company paid)
Flexible Time Off (FTO)
Paid Holidays
Paid Time to Volunteer
Flex Spending Account (FSA)
401K Plan (with an awesome employer match!)
Employee Assistance Program
Employee Discounts Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business developmentcustomer successcontract managementRFP managementrisk mitigationproblem-solvinganalytical abilitiesproject management

Soft Skills

interpersonal skillscommunication skillsrelationship buildingproactiveself-motivatedcustomer advocacygoal achievement

Certifications

Bachelor's degreevalid US driver's license