Senior Account Manager

EverDriven

Senior Account Manager leading strategic relationships with school districts in Pennsylvania. Building and maintaining high-level client relationships and improving service delivery.

Posted 5/15/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point
Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission
Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery
Drive client retention and expansion by identifying upselling and cross-selling opportunities
Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition
Partner with Field Operations to ensure quality standards are met and exceeded
Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions
Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary
Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability
Manage and contribute to continuous improvement initiatives across accounts and operational workflows
Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning
Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements

Requirements

What you’ll need

Bachelor's degree or equivalent professional experience
5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries
Proven ability to manage multiple high-value clients and projects simultaneously
Excellent communication, negotiation, and relationship-building skills
Strategic thinker with the ability to analyze complex data and present actionable insights
Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
Valid Driver’s License with a clean driving record
Must pass a background check and drug screening as a condition of employment
Occasional travel required

Benefits

Comp & perks

Medical, Dental, Vision insurance
Virtual Doctor Visits with $0 Co-Pay
Life Insurance (company paid)
Short Term Disability Insurance (company paid)
Long-Term Disability Insurance (company paid)
Flexible Time Off (FTO)
Paid Holidays
Paid Time to Volunteer
Flex Spending Account (FSA)
401K Plan (with an awesome employer match!)
Employee Assistance Program
Employee Discounts Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementdata analysisservice delivery improvementupsellingcross-sellingonboardingimplementationcompliance monitoringcontinuous improvementstrategic planning

Soft Skills

communicationnegotiationrelationship-buildingstrategic thinkingproblem-solvingcollaborationclient advocacyaccountabilityadaptabilityleadership

Certifications

Bachelor's degreevalid Driver’s License