Operations

• Schedule and resource training classes and events, ensuring they are accurately reflected across our systems of record
• Assign instructors to classes, communicate assignments, and handle any necessary adjustments as the main liaison
• Coordinate with venues to book locations for in-person training sessions
• Establish and monitor distributed training and webinars
• Send reminder emails and updates to students, ensuring they have all necessary information
• Prepare and distributing training materials and resources
• Utilize software tools (Jira, Confluence, Airtable) to streamline and optimize processes
• Answer customer service and sales calls as required and then manage those contacts in Hubspot
• Support the operations section with additional administrative tasks as needed to ensure smooth training operations
• Support Project teams with resource requirements and subject matter expertise

Operations Coordinator

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Director, IT Operations

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SVP, Operations

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