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Eventus

Level 2 Technical Support Engineer

Eventus

Level 2 Technical Support Engineer at Eventus managing complex customer tickets end-to-end. Collaborating with global teams and providing advanced support for critical production incidents.

Posted 7/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, troubleshooting, and support for critical production issues, with strong skills in SQL, Linux/Unix, and scripting. Capable of collaborating with global teams and applying configuration management practices to enhance operational efficiency.

Highest-signal resume keywords
Incident ManagementSQL SkillsLinux/Unix ProficiencyScripting (Python, Bash)Configuration Management (JSON, XML)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SQLLinuxUnixPythonBashJSONXMLTroubleshootingConfiguration ManagementIncident Resolution
Soft Skills
Clear CommunicationMethodical Approach
Tools & Technologies
AI Tools (Copilot, Claude, Gemini)Diagnostic Tools
Industry Keywords
Trade LifecycleMarket DataTrade SurveillanceMarket-Abuse ConceptsOperational Alerts

Tech Stack

Tools & technologies
LinuxOraclePythonSQLUnix

About the role

Key responsibilities & impact
  • Monitor incidents, service requests, and production issues against SLAs
  • Monitor infrastructure and operational alerts to catch issues before they hit customers
  • Coordinate with L1 and the global L2 team for timely ticket response and handover
  • Own complex tickets end-to-end — investigation, root cause, resolution
  • Provide advanced support for critical production incidents
  • Build scripts and diagnostic tools to speed up recurring investigations
  • Partner with Engineering/Infrastructure to reproduce defects and drive fixes
  • Turn recurring findings into documentation and proactive monitoring
  • Keep escalated tickets moving — flag, unblock, or close tickets with no active engineering dependency
  • Apply consistent ticket categorization (defect vs. enhancement) and participate in the regular L2 triage cadence
  • Support handover and continuity with global support teams across regions, ensuring smooth shift transitions on open issues

Requirements

What you’ll need
  • Methodical, hypothesis-driven troubleshooting background (support, DevOps, or systems engineering)
  • Experience with configuration management (JSON, XML)
  • Strong SQL skills for data investigation (Oracle/ClickHouse a plus)
  • Linux/Unix proficiency and scripting (Python, Bash, vi/less or similar)
  • Trade lifecycle and market/reference data knowledge strongly preferred
  • Clear communicator — technical and non-technical audiences, written and real-time
  • Hands-on experience with AI tools (Copilot, Claude, Gemini, etc.)
  • Trade surveillance / market-abuse concept familiarity a plus
  • Mountain/Pacific timezone preferred, or willingness to work 12–8 EST for APAC coverage

Benefits

Comp & perks
  • Fully remote company
  • Competitive compensation
  • Stock options
  • Health, dental, vision & disability coverage
  • Unlimited PTO
  • Flexibility