Level 1 Technical Support Specialist

Eventus

Level 1 Technical Support Specialist assisting US customers with technical issues regarding Eventus products and services. Troubleshooting, escalating issues, and maintaining documentation within a remote, flexible environment.

Posted 7/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with expertise in troubleshooting, configuration management, and SQL for data investigation. Proficient in managing ticketing systems and ensuring high customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsSQL ProficiencyConfiguration ManagementCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSQLConfiguration ManagementLinux/UnixScriptingJSONXMLPythonBashData Investigation

Soft Skills

Excellent CommunicationInterpersonal SkillsAttention to DetailProactive Problem-SolvingMultitasking

Tools & Technologies

JiraTicketing Systems

Industry Keywords

Financial Markets DataTrade LifecycleMarket DataReference Data

Tech Stack

Tools & technologies

LinuxOraclePythonSQLUnix

About the role

Key responsibilities & impact

Serve as the first point of contact for customers in the US seeking technical assistance via the ticketing system (Jira)
Troubleshoot and resolve technical issues related to Eventus products and services
Escalate unresolved issues to Level 2 Support or other internal teams as necessary for deeper engineering investigation
Maintain disciplined ticket hygiene — accurately categorize and route issues at intake, keep tickets updated and moving through resolution, and proactively flag/close out stale or exception cases rather than letting them age in the backlog
Participate in handover and coordination with global support teams across regions, ensuring smooth shift transitions and continuity of open issues across time zones
Provide clear and concise instructions to customers to guide them through resolution steps
Monitor system alerts and respond proactively to potential issues
Exercise judgment in prioritizing incoming alerts against client support requests based on urgency and client impact
Collaborate with internal teams to identify recurring issues and suggest improvements to processes and documentation
Assist in creating and maintaining knowledge base articles to enhance self-service support options for customers
Ensure a high level of customer satisfaction through prompt and professional communication
Participate in regular training and upskilling to stay current with Eventus products and industry trends

Requirements

What you’ll need

Previous experience in technical support, help desk, or customer service role
Strong troubleshooting skills and ability to analyze and resolve technical issues, including experience with configuration management (JSON, XML), strong SQL skills for data investigation (Oracle/ClickHouse a plus) and proficiency with Linux/Unix and scripting (Python, Bash, vi/less or similar)
Familiarity with ticketing systems and demonstration of good discipline with managing queues and data that feeds into metrics for support operations health
Excellent communication and interpersonal skills
Ability to multitask, prioritize, and work in a fast-paced environment
Strong attention to detail and a proactive approach to problem-solving
Willingness to learn and adapt to new technologies and processes
Understanding of financial markets data strongly preferred - trade lifecycle, market and reference data

Benefits

Comp & perks

Fully Remote Company
Competitive Compensation
Health, Dental, Vision & Disability Coverage
Unlimited PTO
Flexibility