Oracle CIS Tester
Ensunet Technology Group
OracleSeleniumSQL
Job Level
Mid-LevelSenior
Tech Stack
OracleSQL
About the role
- Offer services remotely as a Service Desk Analyst integrated into a team cooperating with a major client's IT team on site
- User guidance and support by video/chat/phone sessions or emails for premises information systems / ICT tools
- Categorize and prioritize incoming tickets and user requests and escalate where needed
- Follow-up of related incidents, user requests and bug reports
- Document knowledge, known issues, share with colleagues and maintain IT support Knowledge Base
- Conception and organization of user documentation for information systems and/or service support procedures
- Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to resolution
- Follow-up of service quality in the context of incident, problem and impediment management
Requirements
- University degree in IT or relevant discipline
- Minimum 3 years of relevant working experience in IT
- Proven knowledge in end user assistance and support of information systems
- Good knowledge of ITIL
- Very good knowledge of SQL, Eclipse, business workflow applications analysis tools, Logfile tools (eg Kibana)
- Knowledge of wiki, collaborative sites and social networks and office automation tools
- Work experience with SAP and Oracle would be considered an asset
- ITIL foundation certification would be a strong asset
- Excellent command of the English language
- Good understanding of French would be an asset
