Customer Service / Inbound Customer Advisor - Automotive
Europ Assistance
full-time
Posted on:
Location Type: Remote
Location: Germany
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Salary
💰 €2,750 - €3,050 per month
About the role
- Answer telephone customer inquiries regarding roadside assistance, towing services and rental car arrangements
- Coordinate assistance measures for international customers
- Communicate with insurers, partners and service providers
- Process invoices
Requirements
- Experience in customer service (not mandatory)
- Experience in hospitality/food service, tourism, the automotive industry or call centers
- Willingness to travel to Rostock for onboarding and team events
- Enjoys speaking on the phone and helping people
- Organizational skills, reliability and a team-player mentality
- Excellent German language skills
- Fluent English (B2 level)
Benefits
- Onboarding event
- Individual onboarding/training
- Smart Working: work from home
- Work-from-home allowance
- Wellness programs with EGYM
- Deutschlandticket at a preferential rate
- Digital learning platform and further training opportunities
- 30 vacation days based on a 5-day week
- Job bike (bike lease) offer
- Free staff canteen
- Christmas party, summer party, team events, free employee parking
- Access to the Generali daycare facility
- Subsidy for a company pension scheme or discounted insurance products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceorganizational skillsreliabilityteam-player mentalitycommunication skills