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Customer Service / Inbound Customer Advisor - Automotive
Europ AssistanceKundenberater im Inbound-Bereich für Pannenhilfe und Kfz-Services bei Europ Assistance. Telefonische Kundenanliegen annehmen und Hilfsmaßnahmen koordinieren.
About the role
Key responsibilities & impact- Answer telephone customer inquiries regarding roadside assistance, towing services and rental car arrangements
- Coordinate assistance measures for international customers
- Communicate with insurers, partners and service providers
- Process invoices
Requirements
What you’ll need- Experience in customer service (not mandatory)
- Experience in hospitality/food service, tourism, the automotive industry or call centers
- Willingness to travel to Rostock for onboarding and team events
- Enjoys speaking on the phone and helping people
- Organizational skills, reliability and a team-player mentality
- Excellent German language skills
- Fluent English (B2 level)
Benefits
Comp & perks- Onboarding event
- Individual onboarding/training
- Smart Working: work from home
- Work-from-home allowance
- Wellness programs with EGYM
- Deutschlandticket at a preferential rate
- Digital learning platform and further training opportunities
- 30 vacation days based on a 5-day week
- Job bike (bike lease) offer
- Free staff canteen
- Christmas party, summer party, team events, free employee parking
- Access to the Generali daycare facility
- Subsidy for a company pension scheme or discounted insurance products
ATS Keywords
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Soft Skills
customer serviceorganizational skillsreliabilityteam-player mentalitycommunication skills