Customer Relation Project Manager
Eupry
full-time
Posted on:
Location Type: Hybrid
Location: Raleigh • North Carolina • United States
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Tech Stack
About the role
- Lead end-to-end onboarding projects: Manage the successful and timely implementation of our hardware-enabled SaaS solution for global pharmaceutical customers.
- Drive PMO best practices: Work within the Customer Relations department to execute Eupry’s project implementation methodology, ensuring all deliverables meet strict GxP regulatory standards.
- Manage stakeholders and expectations: Act as the primary project lead and trusted advisor for our pharma clients, navigating their organizational structures to ensure a smooth transition from sales to successful go-live.
- Identify growth opportunities: Actively spot new use cases and opportunities during customer interactions to enlarge Eupry’s footprint and deepen our impact within key enterprise accounts.
- Mitigate risks and manage timelines: Oversee project scopes, resource allocation, and timelines, proactively identifying and solving bottlenecks to keep implementations on track.
- Facilitate cross-functional collaboration: Bridge the gap between the customer and our internal tech and commercial teams, translating customer requirements into clear, actionable project plans.
Requirements
- Proven Pharma Experience: Demonstrated experience working as a Project Manager within the pharmaceutical, life sciences, or heavily regulated healthcare sectors.
- Commercial Awareness: A keen eye for identifying business opportunities. You don't just execute projects; you look for ways to expand our footprint and add more value to the customer's organization.
- Technical Savviness: A strong aptitude for grasping new technologies, SaaS platforms, and hardware integrations, enabling you to confidently discuss technical details with both developers and non-technical stakeholders.
- An Open Mind & Scale-Up Mindset: Highly adaptable, forward-thinking, and eager to embrace new ideas. You thrive in a dynamic environment and can navigate ambiguity with a positive attitude to help continuously improve how we work.
- Regulatory Knowledge: A solid understanding of GxP regulations and experience managing software or technical implementations in compliant environments.
- Methodological Expertise: Strong command of project management frameworks (e.g., PMP, PRINCE2, Agile) and a highly structured approach to managing complex, multi-stakeholder projects.
- Excellent Communication: Strong client-facing skills with the ability to build relationships, communicate technical concepts clearly, and guide enterprise customers through change management.
Benefits
- High-impact work: Take ownership of critical project deliveries for some of the biggest names in the pharma industry.
- Strategic influence: A unique chance to help shape and mature the Project Management Office within our Customer Relations department.
- Career growth: A dynamic scale-up environment where your expertise directly drives company success, offering pathways to senior leadership.
- Great culture: A highly collaborative team representing 20+ nationalities and a modern, vibrant workplace in Raleigh, North Carolina.
- 401k: Dental and Health Insurance
- Other Perks: Free sodas, fruits, snacks and great coffee.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementSaaShardware integrationGxP regulationsPMPPRINCE2Agilerisk managementresource allocationstakeholder management
Soft Skills
communicationadaptabilityproblem-solvingclient-facing skillsrelationship buildingorganizational skillsforward-thinkingdynamic environment navigationchange managementcommercial awareness